the system is down

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Bidslam Smith

• February 20, 2020 00:02

I've wasted the better part of an hour trying to fix my door opener! You couldn't notify your users that the system is down. Pathetic and a very unprofessional way to run your business. This is our garge door open for Pete's ake. I can't say what I really think or you wouldn't post my comment. Losers.

-1

• Official comment

  

  Scott Riesebosch

  • February 20, 2020 00:24

  Ironically we were in the final stages of upgrading our user database with a new email tool when all of this happened. The new tool was scheduled to be completed tomorrow. We were actually doing test emails with it today.

  I'm sorry we weren't able to notify you. We had to turn off the old communication tool to activate the new one. We had no idea the server would go offline right in the middle of the communication tool upgrade. The timing could not have been worse. You have no idea how much I wanted to send an email blast to all our customers informing them of the outage.

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