Any Alexa upgrades that might have affected tailwind?

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stephen j sprague

• September 13, 2019 16:22

Hi Guys,

Oddly today and yesterday I find that the Alexa voice command "unlock" doesn't work any more.  Alexa says:

"Please unlock manually.  To enable unlock by voice open the Alexa app, goto devices and edit this device's settings"

There's nothing to edit in the device's settings in the alexa app except the name.  Everything looks good,  To wit, connected via gotailwind, type=door, enabled.

1. "Ask Tailwind to open garage door" works.

2. "Ask Tailwind to close garage door" works

3. "Lock garage door" works.

but

3. "Unlock garage door" yields the Alexa reply above.

 

Also, I've disabled the Tailwind and Tailwind Smart Home skills and re-enabled (in the alexa app) in addition to deleting and re-adding the Alexa integration (in the tailwind app).

 

Seems to me something has happened behind the scenes with Alexa if i had to guess.

 

Thoughts?  Anyone else encountering this?  Perhaps its just me.

 

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• Official comment

  

  Scott Riesebosch

  • September 25, 2019 00:09

  Hi Stephen,

  Sorry for such a late reply. I'm actually shocked that the unlock worked at all. It's not supposed to work. Amazon does not actually support garage door opener device types, so everything we've done to make it work is really our best efforts to work within Amazon's guidelines.

  That said, I've asked the team to try again. Last time we tried to get Amazon to allow the unlock command the same way Smart Locks are allowed to use it but they refused. Perhaps they've changed their position on that recently and will allow it!

  I sure hope so!

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  stephen j sprague

  • September 25, 2019 01:45

  Hi Scott,

  Well....after a week of me doing nothing overtly Alexa is back to operating  "normal" again.   "Alexa, open garage door" and "Alexa, close garage door" are back to working for me.

  Idk.  Something seemed to have happened there to my Alexa devices (i know. sounds like a conspiracy thing but, honest, those commands just didn't work for a week.)

  on a separate note +1 for the diagnostic tool.  that's really helped me figure out what's going on with the sensor - w/o having to involve you guys all the time.  Self service FTW.

  cheers,

  Stephen

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  Scott Riesebosch

  • October 01, 2019 15:00

  Thanks Stephen. We will keep working on new tools and features to help our customers get the most value possible out of Tailwind :)

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