Can I clear the number of events counter on the icon?

Follow

Joseph Fiore

• April 27, 2019 19:53
• Edited

The Tailwind app icon (Android) has a count of the number of events since... well... it seems forever. Is there any way to zero that? Looking at the icon, it makes me feel there are un-handled events I need to address.

Other app icons (facebook, text message, mail, etc) remove that counter when you open the app... indicating you have acknowledged the new events. I don't want to clear the history... just the white on orange counter bubble on the icon.

(Not sure if this is a feature request or I'm missing something)

Edit: Just learned these are called "App icon badges." I can technically turn these off in the Settings/Tailwind/Notifications but I'd rather not. I like knowing how many "unseen" events have happened since I opened the app

Thanks!

0

• Official comment

  

  Scott Riesebosch

  • April 27, 2019 20:47

  I will have to check with the Android developer on this. That is odd for sure.

  Comment actions Permalink
• 

  Terry Jones

  • April 30, 2019 02:47

  Joseph, I think I can help. On the main screen of your phone go to the very top of your screen. The notification bar, pull down and it will show you all your notifications, etc.. At the bottom you will see clear all. That will clear your counter and remove the icon badge only for what is there at the time. Then its ready for new count and will appear again as new ones come in until you clear it again. Hope this makes some sense?

  Tk

   

  0

  Comment actions Permalink
• 

  Joseph Fiore

  • April 30, 2019 02:58

  Great... thanks! I never saw that "clear" at the bottom. Following those instructions knocks the count down to "1" but I can live with that. It preserves the history and is at a stable state. At least it's not the 40-something I got up to.

  Samsung Galaxy S8, Android Version 9

    --Joe

  0

  Comment actions Permalink
• 

  James

  • April 30, 2019 17:07

  Does support actually get back to anyone? I've sent three emails, to no avail.

  0

  Comment actions Permalink
• 

  Joseph Fiore

  • April 30, 2019 19:34

  I've never emailed them. They have responded to every thread I've created on this forum asking for help. Sometimes it's, "we'll add that to the features list." Other times it's an explanation of what I was doing wrong and how to fix it.

  0

  Comment actions Permalink
• 

  Scott Riesebosch

  • April 30, 2019 23:27

  James,

  Yes I do. You caught me in a temporary window where I was busy with other matters.

  0

  Comment actions Permalink
• 

  Scott Riesebosch

  • April 30, 2019 23:31

  Terry thanks for your answer. That is the correct way to clear the notifications. Sorry it took me so long to get back to you. Been an exceptional couple of days.

  0

  Comment actions Permalink

Please sign in to leave a comment.