SYSTEM STATUS - NORMAL
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Service Outage is over

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Scott Riesebosch
  • Edited

UPDATE: All Services are back to normal.

 

There is currently a service outage affecting some users. It is being investigated. I will post updates here as they become available.

All users have been sent a push notification through the app, and the current system status is always kept current at the top of our support site.

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13 comments

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  • Arun Vasudeva

    Thank you for the update. I did get the notification.

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  • Big Al

    Is my Tailwind unit linked. This why I can’t open it up

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  • Michael

    Hey Scott - Just to let you know, I didn't receive the push notification. I'm also unable to log into the website. Don't know if the two are related.

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  • Jason McMillin

    "No device available!! Please link new device with your account." This is the message I receive in my devices

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  • Marcel W. Baliño

    My device had disappeared from my account but now is back again...

    However when I am clicking on setting it says "Authentication Failed" 

    Click ok and then it works, open/close the garage door

    Also, I did notice that it takes couple of seconds more to login, or use the app

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  • Scott Riesebosch

    Thanks everyone. We are working on restoring service. I'll update the banner at the top of our support / community page back to "NORMAL STATUS" once everything is fixed, and we will push a notification through the app as well as I will post an update to my official comment at the top of this thread.

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  • Anthony Mendez

    My previously set up Google Home integration is gone. I hope this is part of the service issue.

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  • A Schu

    I never received a notification also

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  • badb328

    I received the notification, tailwind will not open or close using Google. Google home states tailwind unavailable. No device found.

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  • Robert H. Stewart, Jr

    Even if you do push out a notification, I won't get it since I cannot login to the app. I can login to the website and to this site and I know that I'm using the correct password. Trying to reset my password results in "Make sure network connection is ON". Same as then I try to login to the app. I guess I'll just check back tomorrow. Thanks for looking after this. I feel like a caveman using the garage door opener remote.

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  • byron.harrison

    One client reported issues about 4 hours ago. I’ve been monitoring the support site for a resolution. Unfortunately, I can now also not log in to the Tailwind App (I double checked the login information) in addition to the failed integration for the client. Is this expected? Is there an ETR I can give my client?

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  • Anthony Mendez

    Oddly enough, while now I can’t log into the app, it still showing push notifications and once again worked with Google Voice Assistant just now, so I’m sure they’re getting there.

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  • byron.harrison

    Nearly as soon as I sent that comment, I checked again; and was able to login, pair the integration, and operate the doors successfully. Cautious optimism.

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