HomeKit accessory installed, but device not responding

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John Gebo

• March 10, 2024 22:48

Hello, I have a slightly older version of Tailwind, but it is fairly recent. I have: Hardware V1.3 iQ3 Firmware Version: 10.28 My problem. I followed the instructions to reinstall HomeKit. I held the reset button until rapid green blinking and let go immediately. I had some trouble adding the accessory. After I reset (just to be thorough) every Apple TV and every phone and iPad I have, I still couldn’t add it, but then I restarted Tailwind (not reset, but restarted in the app), and I could finally add the accessory using the HomeKit numbers I found under the gear icon in my Tailwind app. So all seemed good. And I saw the garage door in my Home app. My problem however is that the device always says “Not Responding”. I have not been able to get it to say it responds. Siri Shortcuts do work. The Tailwind app works fine too. It’s just HomeKit won’t respond even though it is connected (and I assume CarPlay, but I have never seen a picture of what I should be looking for in CarPlay so admittedly I don’t know what I might be missing). Any help would be very welcome!

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• Official comment

  

  Scott Riesebosch

  • March 13, 2024 00:36

  Hi John,
  ​
  Sorry you're having trouble controlling it through HomeKit. Apple doesn't really give us any way to help troubleshoot HomeKit issues. Things we've heard from other customers that seem to get HomeKit working again (in general - not just with our product) are:
  ​
  Restart the WiFi network in addition to restarting your iPhone and your Apple TV or HomePod (whatever is being used as the gateway). If you have more than one just restart them all and also restart the Tailwind controller. Also, we've heard that HomeKit does appear to have issues with some networks with multiple access points (mesh networks, distributed systems such as Ubiquiti, etc). You can try temporarily bringing your Tailwind controller close to your main router if you have such a system and power it on there. If it works there but then doesn't want to work in the garage, it would seem that Homekit is having issues travelling across the network to the other access point / node.
  ​
  Apple also controls how CarPlay works. When you are near home, a garage icon will pop up allowing you to control the door. When you get further away, CarPlay will hide it.
  ​
  Scott

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