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Notification stop working

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Thomas Moylan
My notification is all of a sudden stop working. I have a pixel 6 has been working fine for the past couple months since I got tailwind. My wife has an iPhone and it works fine on hers. I am an account owner and she is "a guest". We just got a recent update on February 20th I think. Just wondering anybody else is having this problem? I tried all the troubleshooting tips on this website. Nothing has worked. Is it a bug? Any help would be great. I submitted a request on the support email also.
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  • John Fisher

    I have the latest update and I still am not getting notifications. I was getting them reliably before.

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  • Scott Riesebosch

    HI John,

    Sorry your notifications are still not working. Please check notification permissions for the Tailwind app. Tap and hold on the Tailwind app icon. Then tap "i" or "information". Then check the notification permission. You want them all turned on except for "Tailwind is running". Turn that one off.

    If that's on, try turning notifications off in the Tailwind app under "My Notifications" and then turn them back on again. If that doesn't fix it, please try logging out of the Tailwind app and logging back in.

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  • Thomas Moylan

    I had everything working after the updated version until this morning. My notifications just stop working again. I did everything that Scott just mentioned and still no notification.

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  • Brian Stipe

    Well, it was working this morning. Now this afternoon as I left, now longer getting notifications. This is getting a bit annoying.

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  • Patrick Stackpole

    I am also still not receiving notifications. Please roll back to the last known good release and work from there!

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  • Ryan Fischer

    Add me to the list of working until this morning. I've never had this many issues with Tailwind since I started using it. 

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  • Cephraim4

    Same. Very odd. Auto open is still working, though

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  • Scott Riesebosch

    Unbelievable. The server team was working on fixing an Amazon Alexa integration bug and they knocked out notifications and integrations.

    I have notified them and told them to fix it tonight. This is not related to the app.

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  • Thomas Moylan

    Lol.... I know I shouldn't laugh, but when it rains it pours. I have confidence you guys will get it working again.

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  • Brian Stipe

    Not a good couple of weeks, Scott. I know you will get it working again. I just have to close it before I leave. Occasionally my android drops the location service and auto close, open will not work. This has happened va couple of times over the last couple of days.

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  • Scott Riesebosch

    I am biting my tongue and the blood is running down. The sheer anger I have right now is intense. I’m glad I am not in the same room with them.

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  • Kent Cribbs
    • Edited

    Still not working even after the 12.7 update.  Worked for a few hours and then stopped, just like before.  Obviously there is a larger problem.  One more chance to resolve and then it will be time to move on.

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  • Rick Palmer

    Notifications stopped working here also. When it rains it pours.

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  • Cephraim4

    Just got one!

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  • Dave Sullivan

    I just got two.

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  • Dave Sullivan

    Make that 6....and counting.

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  • Brian Stipe

    I just got a closed notification 🤔

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  • misfit (misfit0r)

    my notifications are absolutely blowing up right now.. it's almost like it's trying to catch up for the last couple of days

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  • Thomas Moylan

    Same here

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  • Brian Stipe

    Indeed, I just got an opened and closed from noon central time just now, lol.

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  • Jenifer Slabaugh

    Same. All my notifications from the last day? are pouring in. Android S24 Ultra.

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  • Rick Palmer
    • Edited

    Looks like it's catch up!

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  • Kliqks
    • Edited

    The first “catch up” notification caused an old Marine to jump up from the couch, grab his blaster and investigate WTF was going on. No bueno! The old Marine is also an IT dev and gets issues happen with deployments, but DAMN! Maybe delete the Cached alerts?

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  • Rick

    Boy did I get in trouble last night (3/3/24) My wife yelled at me for messing with the garage doors. Both are phones were blowing up with notifications along with Alexa in all 3 rooms. I assured her it was just letting her know the doors were closed (lol). Turned off the notifications within the app and they stopped. I've programed in many languages since 1984 and know what it's like to fix a bug only for others to appear. I'm sure you guys will find and fix it, Good Luck

    -Rick

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  • Scott Riesebosch

    HI Everyone. Sorry for the late update. We were up until about 5AM EST fixing the issues and I fell asleep before posting here. As you know, everything is now back to normal and apologies for the backlog of notifications. Fortunately my wife had her phone on Do Not Disturb so I'm still a married man this morning.

    I know we should have deleted the cache of "catch up" notifications, but I was so furious that this happened in the first place - and so soon after the Android app mess that I just wanted it back up and running as quickly as possible. I didn't want anyone touching anything that wasn't directly related to getting things back up and running again.

    We did identify a script that stopped running yesterday for some reason, and that script is responsible for notifications as well as integrations. We are going to be investigating that a lot further. It should automatically restart the script if it stops, but it didn't. It should notify our team that the script stopped, but it didn't.

    Thank you to those of you who are in the IT / software field. Your kind words are appreciated. I don't like disappointing our customers. It makes me really mad - furious actually.

    I will continue to invest in software development to improve and scale our services for you. I'm actually in the process of hiring 2 more software developers right now.

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