Can't open door with Chamberlain wall mount garage door opener (RJO70)

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Erik Almquist

• August 29, 2023 20:29

I got this opener installed OK: https://www.chamberlain.com/garage-door-openers/wall-mount-opener-rjo70

I was easily able to mount the door detector and it appears to work correctly - when I open the garage door, the Tailwind app shows the door as opening.

When I ask the Tailwind app to close the door (or open it), I hear a click (from the controller?) but nothing happens with the door.  The Tailwind app then locks me out.

I connected the controller blue/white wires to the door opener, where the door controller connects to it, according to the manual: https://cgi.widen.net/s/sjzwfr9qwv/114-5740-000, page 8:


I'm unclear on how to proceed with troubleshooting this wiring (?) issue; can anyone assist?

 

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• Official comment

  

  Scott Riesebosch

  • August 29, 2023 22:54

  Hi Erik,

  During the checkout process on our website it asks if you have a round yellow learn button on your opener, and it shows a picture of what one looks like. I found your order and unfortunately you answered "No" to that question when the answer should have been "Yes". Please check your email for further details.

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  Erik Almquist

  • August 30, 2023 15:02

  Thanks for the quick reply.  I did read that warning about the round, yellow learn button.  I also saw the picture of a yellow, round learn button.  In addition, I am a college-educated American who knows both what the words 'yellow' and 'round' mean, so I thought I was in pretty good shape to answer the question about my learn button.

  I took the opportunity to closely inspect my learn button on my door opener.  Here's a photo of what I discovered:

  

  My interpretation of this button is that it is gray and not yellow.  In addition, I found this button to be a rectangle, or at least some kind of quadrilateral, but definitely not a circle.  Give that my door opener's learn button is neither yellow nor round, I opted *not* to answer "Yes" to the question of whether I had a yellow, round learn button.

  I look forward to the email with further details!

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  Joseph

  • August 30, 2023 22:55
  • Edited

  Erik Almquist Checkout asks about a yellow learn button on the actual garage door opener motor unit, not the wall mounted button

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