Auto Open/Close triggering when i walk from my house (BT is disabled and not connected to my car)

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Michael Ferrigno

• May 09, 2023 23:33

Hello - I have auto open/close configured when connected to my car.  This has been working great.  But recently, when taking the dogs for a walk, auto open is being triggered.  This just started happening over the past couple weeks.  As an experiment, tonight I turned off BT on my phone and it continues to happen.  Anyone suggestions?  Android app.  Thank you

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  Scott Riesebosch

  • May 09, 2023 23:35

  HI Mike,

  I just responded to your support ticket on this.
  ​
  Sorry to hear this happened. It should correct itself the next time you drive your vehicle. This is a bug and I believe our team fixed this bug in the latest Android app that was released this morning. There is another Android app being released probably tomorrow as well as they found a problem with the update that was released today.
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  After confirming you have the latest app update, if it still happens again please let me know.
  ​
  Scott

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  Michael Ferrigno

  • May 09, 2023 23:53

  Thank you Scott.  Currently 10.4 is installed.  Can you tell me the version that will have the fix?

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  Scott Riesebosch

  • May 10, 2023 00:01

  It was supposed to be fixed in 10.4 released May 8th but most people would have updated to it today. If you still had this happen after updating then I guess we still have more work to do.

  Could I ask you to please reproduce the issue and then open the Tailwind app, tap the top left corner to bring up the main menu. Then tap "send bug report".

  Once you send it please let me know. I will have someone review it immediately. I was under the impression this bug was resolved. I know we were never able to reproduce it in any of our tests, so it was challenging to fix something that the team could not reproduce.

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  Craig Johnson

  • May 21, 2023 23:40

  I have 10.6 app installed on Android and I just started experiencing this same problem in the last couple days. It had been working flawlessly for a year or so.

  If I understand correctly I just need to use it with it my car once and it will be fixed?

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  Scott Riesebosch

  • May 23, 2023 20:23

  Hi Craig,

  Yes it should go away as soon as you connect your phone to your car once.

  Scott

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