iOS 16.4
I have not been able to use my opener since the update. We did the hardware update and updated our phones. It seems to sometimes work when we are on wifi in the house but are not able to open it from outside the house. We do have a proximity sensor but do not use them. We usually open manually on the app when we arrive home. Location services is on. Cellular is on.
Do you have any other trouble shooting options.
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Official comment
I was able to locate your account Teresa. Your Tailwind controller is reporting a wifi signal strength of -87 dBm, which is at the threshold of connecting.
Please try bringing the controller closer to your wifi router and see if that allows you to control it better. Obviously it will lock out because it won't be connected to the door sensor, but it will at least allow you to test it.
You may need a wifi extender or if you have a mesh network - put one of the nodes closer to the garage.
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