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  • Official comment
    Scott Riesebosch

    Hi David,

    Please check the alignment of your door sensor to make sure there's nothing wrong with it, and make sure the app is showing the correct state of the door - both open and closed.

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  • David Whitelegg

    Thanks Scott. The door sensor is aligned as it always has been and the app shows the correct state of the door. It opens about 6 inches then stops. I then have to close the door and immediately re-open it, then it opens fully. If I close the door and then reopen it the same thing happens, it only opens 6inches. Any ideas?

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  • Scott Riesebosch

    Can you please send a couple pictures from different angles of the door sensor with the door closed to David? I think I know what's going on. Just need to see a couple pictures.

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