Attention iPhone users: iOS 15.0 through 15.2.x contain bugs that affect the auto-open feature. Versions above or below work fine.

iOS 15 is causing a lot of problems

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61 comments

  • J Tolliver

    Maybe I'm one of the lucky ones. So far, auto close is still working reliably for me. As for auto open, it normally works, but twice the WRONG door has opened. Is that one of the iOS 15 failure modes you're seeing or do I have a different problem? Thanks.

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  • Scott Riesebosch

    Yes that is one of the failure modes. It actually also existed in iOS 14 but seems to be worse in iOS 15. We have been able to compensate for that failure mode in our upcoming app release, so once you get the updated app (you'll see the "what's new" pop up), that should not happen anymore.

    Unfortunately there are failure modes in iOS 15 that just cannot be compensated for on our side of things no matter how creative we get with our coding.

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  • Same Guy

    I hadn’t been using *my* door for a while so disabled it in the app, and I’ve been on the iOS 15 public betas since July without an issue opening *my wife’s* door when driving the other car (neither of us uses Auto-Close, though it worked when I tested *her* door in July). Recently her phone took the iOS 15 general update, and since then *my* vehicle sensor opens her door while *her* sensor opens mine… kooky, huh? I’m on 15.2 (19C5026i) while wife is on 15.1 (19B74); patiently awaiting Apple fixes for this! :)

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  • Scott Riesebosch

    So we do have an app update coming out shortly (in beta now) that should fix the mixup of the doors. Despite iOS messing that up, we did find a way to deal with that particular bug and it is fixed in the beta app in testing now.

    But for everything else we just have to wait for Apple. I got another update from them today and in a nutshell it said "we're working on it".

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  • Same Guy

    Thanks, Scott and Team!! Yes, I tell everyone about my Tailwind and the great customer service. I even sang your praises to the Door Doctor tech who came to replace a torsion spring a while back, and he actually took notes. He was impressed!

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  • Scott Riesebosch

    I'm blushing! Thank you very much!

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  • joe

    iOS 15.1 broke my geofencing. But turning off location services on most of the apps seems to fix it. I am not sure it will work on every iOS device since I have not tested on other devices besides my iPhone. If you want to try, here is howto: Go settings->privacy->location services: turn “Always” to “Never” or “While Using” for all apps except Tailwind and maybe a few other apps like Nest which uses geofencing. The point is turn off “always” geofencing as much as possible.

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  • Tim W.

    It turns out IOS 15.1 wasn't the problem for me - I needed a new battery in my vehicle sensor and everything seems to be working fine now. The 3V CR2477 battery has a "cut-off" at 2V and will no longer work when it gets below that.

    So, maybe there's still a problem with IOS 15 for some, but for me the issue was just a low battery and not IOS software. Hope that helps some with iPhones!

    UPDATE: Well, I thought it was fixed by just changing the battery, but was only working during the in-app test. Since then, the auto-open/close is still not working during day-to-day use - confirming a software glitch. Come on Apple!

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  • Marc Spunt

    Tim, I just changed my battery, before I researched more about what was going on.  So a new battery did not help me.  Still not working for me, I am hoping 15.2 will fix it all.  My arm is getting tired of hitting the button!  

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  • Scott Riesebosch

    We did receive an update from Apple developer tech support recently and they at least disclosed more specifics about what's going on "under the hood" in iOS 15. I don't think I am permitted to share the details, and I certainly don't want to upset the folks at Apple that are feeding us breadcrumbs trying to help while Apple fixes their bugs. They even sent us some code to try as a countermeasure / short term solution. Unfortunately that code only appears to execute AFTER the fact. So basically if iOS fails to launch our app when it should, the next time you tap on our app to launch it, the countermeasure code runs and basically tells us "yeah, it happened again".

     

    If I get the green light from our contacts at Apple that I can share more about what I know, you can bet money that I will share with you.

    It does not appear to be fixed in iOS 15.2.

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  • Brian Mastbergen

    I have the updated version of the tailwind app on both phones. My phone is an IPhone 6 running 15.2 and my wife’s phone is an IPhone 8 Plus running 14.2. The center door does not work at all with her phone and the wrong door opens with my phone. I have updated the sensor firmware on the vehicle sensor and the app reports the battery at 93%. The other door seem to work intermittently.

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  • Marc Spunt

    Everything works spotless for me, just the auto open does not work.  I have not tried Auto Close, but it does alert me when it is left open for my specified time.  Scott this must be so frustrating for everyone.  I really hope it is sorted out soon though.   Ohhh, just got an update for the iPhone app right now!  

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  • Scott Riesebosch

    Hi Brian and Marc,

    We pushed out an app update today. Did you get that one? Yes it is super frustrating to say the least Marc. I haven't had a good night's sleep since iOS15 came out. Between Apple's patch code they sent us plus some really creative coding the update we released today should work for most customers.

    We don't actually test with the iPhone 6. Our testing only goes back as far as iPhone 7 and it worked perfectly with iPhone 7.

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  • Marc Spunt

    Thanks Scott.  I just downloaded and tried driving around a few times and it did not auto open.  Any suggestions and things to check or set?  I have it set to always allow location, my battery is new in the puck.  I turned it off and on.  The app shows my firmware is updated.  Thanks.

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  • Scott Riesebosch

    Please send a bug report after you arrive home Marc, and let me know once you send it. We tested this version so many times it is really disappointing to hear that it failed on you like that. We had a team of people testing it and nobody could get it to fail even once.

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  • Brian Mastbergen

    I have updated the app on both phones and will try it out in the morning.

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  • Scott Riesebosch

    Hopefully that fixes it for you Brian. If it doesn't, please send a bug report and let me know you sent one. We have not been able to get the auto-open or auto-close to fail in our testing, but I've learned not to trust that.

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  • Marc Spunt

    Scott I just submitted a bug report.  I think I will buy a new battery for the puck.

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  • Brian Mastbergen

    Scott, I have also submitted a bug report. 

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  • Scott Riesebosch

    Marc I checked your bug report. At no time is your phone detecting the vehicle sensor. I think the battery is dead, or perhaps it is not turned on.

    Brian I looked at your bug report and it appears as though the Apple patch code is not working for some reason. I have asked the iOS team to check it, but would you mind doing the following to see if it makes a difference?

    Please delete the Tailwind app from your phone. Then restart your phone. Then download the Tailwind app from the app store again - search "Tailwind Smart". Login with your credentials and grant all requested permissions. See if that helps. That should at least give us a fresh, clean slate to work with. All your settings will return automatically so you won't need to do any configuring.

    Note: It is normal for the Diagnostic Tool to show "leaving" as you return home, and then switch to "Arriving" shortly before actually arriving home. This will only happen if you are driving back and forth doing testing. If you were to run the Diagnostic Tool on your trip home from work for example, it would not do that. It's just the way the tracking algorithm works. It averages out a lot of data over time to determine the trend, so if you drive 2,500 feet away and then 2,500 feet back, it won't switch to "arriving" until you're most of the way back again - but it will switch. Also, as you drive away you'll probably see that it sends the close command multiple times. This is because it will continue sending it until it gets confirmation that the door did close - which takes a while. The beeping / flashing + closing time can easily be 20-30 seconds. So don't worry that it shows the "sending close command" message multiple times. Perfectly normal. But it should eventually show "Door closed successfully" and then a 60 second countdown should start.

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  • Marc Spunt

    On for the vehicle sensor is when it flashes right?  Have i had it wrong all this time?  I looked it up on your site and swear that was the way.  I will order a new battery and try, I think the ones from Amazon I got maybe are not good.  Should I delete and reinstall the app at all?

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  • Scott Riesebosch

    Marc,

    If it "flickers" it just turned on. One solid flash means it just turned off. If it is turning on then a new battery is not going to fix the issue. Based on what I saw in your bug report Marc everything is working fine but iOS is just not "seeing" the vehicle sensor at all.

    If the vehicle sensor is turning on (it flashes rapidly when you press the button), then a new battery is not going to help unless for some reason the battery is so bad that it dies immediately after powering on, then the cell recovers enough over time to power up again. You can test for this by repeatedly pressing and holding the power button. If you can cycle it on / off by repeatedly pressing the power button every minute or so then it is remaining powered on and not instantly croaking.

    If it seems to remain powered on and auto-open still isn't working you could try deleting the vehicle from the app and then adding it back again to see if that helps.

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  • Brian Mastbergen

    Scott 

    I deleted the app, restarted my phone and reinstalled the app.

    I left home and shut the door with the with remote. I went out about 2500’ and returned home. The door did not open automatically. I did not have it in sensor diagnostic mode.

     

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  • Scott Riesebosch

    Darn it. Can you please send a bug report Brian? I would like to see if it looks the same as before.

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  • Brian Mastbergen

    Bug report sent.

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  • Scott Riesebosch

    Got it. I see this report is from an iPhone 6S. Our test phones only go back as far as the iPhone 7 so we have not tested with an iPhone 6. It does not appear to be responding at all to Apple's patch code from what I can see, which allows the iOS15 bugs to completely destroy the auto-open feature on your phone. You also mentioned that your wife has an iPhone 8 but her phone is running iOS14. We are not certain what impact Apple's patch code will have on devices running iOS14 because it was designed for iOS15 and may actually cause issues on iOS14. I will ask the team about detecting the installed iOS version and only implement the patch code if the installed OS version is 15.

    That said, if you wish to go for a drive with your wife's phone Brian, and then send a bug report from her phone I will definitely have a look at it for you to see what's going on there. It obviously will not be the iOS15 bug but could be some strange issue with how Apple's patch code is interacting with iOS14. It could also be something else entirely. The only way to know is to look at a bug report.

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  • Marc Spunt

    Scott, well, I cannot tell you at what point, but the sensor selected in my app was not my sensor and I NEVER clicked on that box to retry it.  So I did and well, you can rest just a bit easier, it works for me now!!  

    Good Luck Brian!  

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  • Scott Riesebosch

    Ok great! Glad you're all set now Marc. We tested this version for a lot of cycles and it worked every single time - but we did not test every scenario and Brian unfortunately has 2 scenarios we did not test. An iPhone 6, and an iPhone running iOS14.

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  • Brian Mastbergen

    Scott 

    First I did not expect to have you work all weekend on this. Thanks for the extra effort.

    Bug report sent from my wife’s phone operating under the same conditions as previously with my phone.

    It may be the simplest solution for my wife’s phone if problems show up again is to convince her to allow me to update the IOS.

    For me it may be to finally upgrade my phone.

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  • Marc Spunt

    Brian I have a 13 Pro Max, I was going to say time to upgrade, but did not want to overstep. :)  

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