The auto-close feature is an “in case you forget” feature. We continually state this in all our communications. You should close your garage door using a voice assistant, the mobile app, a remote, or any method that can close the door while in visual line of sight. If you forget to close the door as you leave, Tailwind’s auto-close will detect your departure, close it for you, and notify you that it is closed. There are many technical reasons why the auto-close can take longer to close your door as you leave:
- Most people don’t realize that their phone loses internet access for a significant period of time when they leave their home WiFi. This is because many phones will try to “hang on” to the WiFi signal even though it is either gone or so weak it is practically useless. The Tailwind app requires internet access to send the close command, and generally it can’t send this command until the phone switches over to the mobile network. This can sometimes take as long as 1 minute, and you can drive pretty far in 1 minute. Even with this delay, Tailwind’s auto-close is still an outstanding security feature.
- In the case of Android phones that are using the vehicle Bluetooth connection, it can take up to 1 minute for the phone to make the connection to the vehicle, especially if the phone isn’t the default phone for that vehicle. Tailwind does not start location tracking until this connection is made, so the command to close the door cannot be sent until the Bluetooth connection between the Android phone and the vehicle has been established, and the app has gathered enough location information to determine that you are, in fact, driving away.
- Sometimes the GPS hardware in the phone can take time to “lock in” on the GPS satellites. You may have experienced this when you open a Maps app and initially there is a large circle of uncertainty around your location. The circle of uncertainty will shrink as the hardware in the phone locks in on your location. The Tailwind app is designed to ignore location information that is not reasonably accurate, so until your phone establishes your location with reasonable accuracy, the Tailwind app cannot send an open or close command automatically.