My Tailwind Vehicle Sensor / Vehicle Bluetooth auto-open / auto-close is not working

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10 comments

  • Mike Swire

    Video link under #1 doesn't work. " Marked private" on YouTube.

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  • Scott Riesebosch

    Thanks for pointing that out Mike. This has been fixed.

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  • Kenneth Ellison

    Hi,

    My night mode has stopped working I've tried the usual off/on/unplug etc.

    Any ideas please

    Ken

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  • Scott Riesebosch

    Hi Ken,

    I looked up your account and I don't see anything obvious. Please open a support ticket by emailing support@gotailwind.com

    Then I have a way to track this for you and get our back end systems people involved. There are no other reported issues with Night Mode at this time so currently I have no idea why Night Mode would not be functioning properly for you.

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  • James Golden

    Hi Scott. I have been delighted with my tailwind for a couple years now. I just installed a new cable modem, using the same SSID and password. I did change the ssid on the 2.4 network. I had to reset all the smartplugs, etc. but I can't get tailwind to reconnect.
    I unplugged it for a few minutes.
    I pressed the reset button, it turned flashing green, then flashing blue, then back to flashing red.
    I updated the app and tried changing the wifi settings to no avail. I restarted phone after updating.
    I moved the car out of Bluetooth range.
    I deleted the device in the app.
    The app couldn't find it.
    I tried finding the tailwind wifi account, it never came up.
    I have an excellent signal at the controller. 1 gig service.
    What do I do next?
    Thanks,
    Jim

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  • Rusty

    Hi guys ,
    Got my Tailwind IQ3 Pro today and set it up everything works except Auto open feature , the RSSI is around -90 which is not good signal strength , do you know how I can improve it to get it down below -70's ?
    Best wishes
    Rusty .

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  • Scott Riesebosch

    Hi Rusty,

    -90 is pretty low for sure. I'm surprised it works at all. Usually we recommend that customers purchase a low cost WiFi extender and put it either just inside the house or in the garage on the wall closest to the router. If you have a mesh network you can try moving one of the access points closer to the garage.

    If you can control your door reliably by tapping on the door icon in the app, but the auto-open on arrival isn't working that's a different issue and I recommend checking here  https://gotailwind.zendesk.com/hc/en-us/articles/360020647092-My-Tailwind-Vehicle-Sensor-Vehicle-Bluetooth-auto-open-auto-close-is-not-working

     

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  • Ed

    Can I return this product. It's a different problem every day.

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  • Justin Howell

    Hey Scott,

    Made some network changes at home and had to reset my tailwind controller and reinstall. Everything is working again but have a question about multiple Apple devices.

    My iPad stays at home mostly but my iPhone obviously comes with me everywhere. Am I correct in thinking that on my iPad, I don’t want to allow tailwind Bluetooth permission and only allow my iPhone?

    My reasoning is if my iPad is at home when I leave with my iPhone, the auto close/open may not function as intended.

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  • Scott Riesebosch

    You can deny or allow bluetooth permission on your iPad. It won't make any difference to how the app behaves on your iPhone.

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