Dealing with common Apple HomeKit problems

When you add your Tailwind controller to your account our system sends you an email on how to add and also reset the HomeKit integration. Please look for that email as it also has the HomeKit QR code (which you mentioned you have).

If you can't find the email no worries. See below:

1. You can find the HomeKit setup code in the Tailwind app by going to the "My Devices" screen. Then tap the gear icon to the right of your device to get to the device settings screen. You'll find the HomeKit code in there.
2. Press and HOLD the reset button on the controller for approximately 5 seconds until the status light starts flashing green rapidly. Then immediately release the reset button. DO NOT hold the reset button longer than 10 seconds or it will erase your WiFi network credentials from the controller as well. You don't want to do that.
3. The controller will run through some short sequences, reboot itself and within 1-2 minutes it should go back to a solid green light. At that point it will be ready for discovery in the Apple Home app again.

If it still isn't working for you please see below for further troubleshooting tips:

If you have a mesh network please make sure your Tailwind controller is on the same network as your HomeKit hub device - which is usually an Apple TV. So for example, if you have a guest network or a separated 2.4 and 5GHz network, the hub and Tailwind need to be on the same network or it won't work with HomeKit.

Turn off (not just restart)  your iPhone (or whatever Apple device you are using the Home app on) as well as all Apple TVs and HomePods you have. Leave them all off for at least 16 minutes. Please restart your WiFi router / network and the Tailwind controller, then power on your Apple TV (or whatever you use as your hub), and only your iPhone - no other Apple products yet. Try to add the Tailwind controller in Apple Home on your iPhone and see if it works. If it does, and you can finally control it, go ahead and start powering on the rest of your Apple products.

If it doesn't allow you to add it and gives an error that it cannot find the device try bringing the Tailwind controller close to your router, especially if you have a distributed WiFi network such as a mesh network or if you're using a WiFi extender to reach the garage. Note - if you are using a WiFi extender and Tailwind is connecting to that you may need to re-teach it the WiFi credentials for your main router, which can easily be done by tapping the gear icon to the right of your Tailwind device in the app and then tap "WiFi settings".

Apple does not really give us any tools to troubleshoot HomeKit related issues. The steps mentioned above are based on feedback from customers as well as researching general HomeKit help forums online.